Everything you need to know about tokens, top-ups, commission charges, and keeping your account healthy — in plain English.
Tokens are your prepaid usage credits on ZedCarHire. Instead of a monthly subscription fee, you pay only for the hires you actually create — a small commission is deducted from your token balance each time a new vehicle hire starts.
If a hire costs 600 tokens in commission, that is K600. Tokens are just ZMW-denominated credits — easy to track and understand.
Your account starts with 10,000 free tokens at zero commission. Use them to try the platform — any tokens left when your trial ends carry straight over to your first paid plan.
Your token balance is visible in several places across your dashboard. Here is where to look:
The progress bar on the Token Account page shows what percentage of your credited tokens you have used. Once it passes 80% you will start receiving email reminders — a good time to think about topping up.
Every time you create a new hire in the system, a commission is calculated and deducted from your token balance immediately. The formula is straightforward:
| Hire Details | Plan | Daily Rate | Days | Commission | Tokens Charged |
|---|---|---|---|---|---|
| Sedan, city trip | Starter (2%) | K500 | 3 | 2% | 30 tokens |
| SUV, weekend | Growth (4%) | K800 | 2 | 4% | 64 tokens |
| Minibus, corporate | Growth (4%) | K1,200 | 7 | 4% | 336 tokens |
| Luxury sedan, month | Starter (2%) | K1,500 | 30 | 2% | 900 tokens |
Tokens are deducted when the hire is created, not when it ends. If a hire is cancelled, please contact support — refunds are handled manually by your account manager.
If your token balance cannot cover the commission for a new hire, the system will block you from creating that hire and display an error. You will need to top up your token balance before proceeding. All existing active hires continue without interruption — only new hire creation is blocked.
Before loading tokens, use the Token Calculator on your Token Account page to estimate how many tokens a specific hire will consume. This helps you top up the right amount.
Topping up is quick and straightforward. Follow these steps:
Use the Token Calculator on your Token Account page to estimate upcoming hire costs. 1 token = K1, so K5,000 worth of tokens = 5,000 tokens loaded to your account.
Transfer the ZMW amount to ZedCarHire via mobile money (MTN/Airtel), bank transfer, or other accepted methods. Payment details are shown on the Token Account page under "Submit Payment Proof".
This is your proof of payment. It can be a mobile money receipt, bank confirmation SMS, or a transaction screenshot — anything that shows the amount and reference.
Go to Token Account → Submit Payment Proof. Enter the amount you paid, upload your proof image, and click Submit. You will receive an on-screen confirmation.
Our team reviews your proof and credits your account. You will receive an email confirmation once tokens have been added. Your balance updates immediately upon approval.
We send email reminders when your balance drops below 20% (warning) and again below 5% (critical). Do not wait for the critical alert — top up at the warning stage to avoid any disruption to hire creation.
Yes. You can have a pending top-up approval while still creating hires with your existing balance. Multiple top-up submissions are allowed, and each is processed independently.
Your Token Statement (Menu → Token Statement) shows a full month-by-month record of every token movement on your account.
| Column | What it shows |
|---|---|
| Date & Time | When the transaction happened |
| Description | What triggered the movement (hire commission, top-up, trial grant, etc.) |
| Credited (+) | Tokens added to your account (top-up, trial grant, manual credit) |
| Debited (−) | Tokens consumed (commission deducted when a hire was created) |
| Balance After | Your running balance immediately after this transaction |
| Type | Meaning |
|---|---|
| trial_grant | Free tokens credited at the start of your trial |
| hire_commission | Commission deducted when you created a hire |
| top_up | Tokens credited after a payment was approved |
| migration | Tokens carried over when you changed plans |
| manual_credit | A credit applied by the ZedCarHire team (e.g. refund or goodwill) |
The statement shows your opening balance (what you had at the start of the month) and your closing balance (what you had at month-end). Use the month selector to switch between months.
Use the Print button on the Token Statement page to generate a clean, printer-friendly version. This is useful for internal records or if your accountant needs a copy.
ZedCarHire will warn you as your token balance gets low, both on-screen (banner at the top of every page) and by email. Here is what each alert means and what to do:
Reminder emails go to the email address registered for your account. Make sure it is current and monitored.
The coloured banner at the very top of your dashboard shows your current plan and token status at a glance. On a trial, it shows your remaining trial tokens and the percentage used. On a paid plan, it confirms your plan is active and links to your Token Account for quick access.
The Token Calculator is available on your Token Account page. Use it to estimate how many tokens a specific hire will consume before you create it — handy for planning top-ups.
Type the daily rate in ZMW (e.g., K650). This is the amount the customer pays per day.
How many days is the hire for? (e.g., 7 days)
The calculator instantly shows how many tokens that hire will consume. Example: K650/day × 4% × 7 days = 182 tokens.
Add up estimates for all expected hires to get a total monthly token budget. Then compare against your current balance to know exactly how much to top up.
The rate shown in the calculator (e.g., 4%) matches your current plan. If you change plans, the rate updates automatically.
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